Terms & Conditions

This website is operated by The Bird Tsang.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We try our best to photograph our pieces as accurate and true to life as possible. Minor variations in hue, structure and size between the sample as presented and the end product are an integral characteristic of our handmade ceramics and can not be a reason for non-approval of our sent product. We reserve the right to cancel any orders due to unexpected events or inaccuracies in our supply, production or inventory. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

As specified in the general buying conditions, we do not accept returns on the items sold on thebirdtsang.com. In case of damage occurring exclusively during the shipment of the order, please get in contact with us so we can issue a refund of the damaged items, provided that all information and documentations are provided and meet the conditions to recover the item value from our shipping insurances provider.

Please refer to our shipping conditions for prices and terms. We reserve the right to cancel order that do not meet our requirements in term or size or weight (max 20kg per order) or offer a different rate.  

Follow Us
The Birdtsang updates
Join our newsletter